Unboxing Video Required
For all return or refund requests, a clear and continuous (unedited) unboxing video is mandatory. The video must clearly show the parcel and the product from the moment of opening. Claims submitted without a valid unboxing video will not be eligible for a return or refund.
24-Hour Claim Window
Any return or refund request must be submitted within 24 hours of delivery, along with:
- A clear, unedited unboxing video
- Your checkout/order bill or order details
Eligible for Return or Refund
Returns or refunds may be accepted in the following cases:
- Wrong Product Received: The product received does not match the product ordered.
- Product Damaged in Transit: The item arrives broken, damaged, or otherwise physically defective.
Not Eligible for Return or Refund
Returns or refunds will not be accepted for:
- Change of mind or dissatisfaction with the product’s design or appearance.
- Personal preference regarding the product’s quality, style, size, or look.
Please Note: Each claim will be reviewed based on the submitted unboxing video and order details.